Privacy and Security Statement

Introduction

The City of Chillicothe is committed to providing web users with convenient and secure e-government services. Thus, we are dedicated to protecting the privacy of our visitors. The following information will explain why information is collected when you visit the site, how it is used, and if it is shared with any third parties.

Data Collection

The City of Chillicothe utilizes Google Analytics to collect information about visitors to the site. This information is used for analytical and statistical purposes to help better manage the site. Information that is collected includes the date and the type of browser being used. We use this information to learn how many visitors we have, where they are coming from, which parts of our website they are coming from, which parts of our website are of most interest to visitors, and other facts that will help us improve the website and the services we offer.

Use of Cookies

The City of Chillicothe uses cookies as a means of facilitating future access. Cookies are pieces of information stored on a visitors’ device, allowing visitors to move more quickly throughout our site. The City does not store any visitors’ personally identifiable information (such as name, address, etc.) but does keep track of actions taken on the site. This helps us to avoid presenting repetitive information to visitors before they access the various e-information applications on the site. This use of cookies does not compromise the visitors’ privacy and security. Visitors can turn off or delete the cookies using their browser settings.

Sending of E-mail

If you send us an electronic mail (e-mail) message, we will only use the personally identifiable information to respond to the e-mail message. We may direct your message to another government agency that can help in fulfilling your request. This personally identifiable information will not be shared with any third party or other governmental agencies not directly handling your request. All e-mails are subject to the State of Ohio’s public records law (Sunshine Law) and could be viewed by others.

Sale of Data from the Web Site

The City of Chillicothe will not rent, sell, or give away any personally identifiable information entered into the website to third parties for marketing or mailing list purposes without your permission. The City leverages InvoiceCloud to collect payment for water, sewer, and trash bills. Only employees who collect such payments have access to view personally identifiable information and limited financial information associated with residents’ accounts. The City will not disclose such information, except for purposes related to your transaction or as required by law.

Links to Other Web Sites

This site provides links to other government websites, including the Chillicothe Municipal Court and the Ohio Laws and Administrative Rules. This Privacy Statement applies only to our website. All links are reviewed for appropriateness before being included.

Disclosure to Third Parties

Any information received through the use of this site is subject to the same provisions as information provided on paper. Otherwise, we do not share any personally identifiable information with any third party.

Security

To ensure the integrity of this site and to ensure that this service remains available to all visitors, the City utilizes software designed to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable by law.

City of Chillicothe Mobile App

The City of Chillicothe is utilizing SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows both residents of and visitors to Chillicothe to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile device, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit an issue anonymously. Your e-mail address will never be displayed publicly.